Privacy Policy

Depending on how you deal with us, we may collect:

• your name, telephone number and email address;
• your preferred moving date;
• pickup and delivery street addresses, suburbs, states and postcodes;
• details about your move, belongings and requested services that you include in a message or provide to us;
• communications between you and KR Removalists; and
• basic technical information created when you use the website, such as browser, device, IP address and access information, where recorded by our website or hosting services.

Please do not put sensitive information in the quote form unless it is genuinely necessary for us to provide the requested service.

We usually collect information directly from you when you complete our online quote form, call or email us, make a booking, or communicate with our team. We may also receive information from another person arranging a move on your behalf, or automatically through the operation and security of our website.

We may use your information to:

• respond to enquiries and prepare quotes;
• plan, book and provide removalist, packing or related services;
• contact you about the timing, access requirements or other details of your move;
• manage our customer records, administration, insurance and legal obligations;
• keep our customers, team and property safe; and
• operate, secure and improve our website and services.

If we cannot collect the information marked as required in our quote form, we may not be able to provide an accurate quote or arrange your move.

We may disclose personal information where reasonably necessary to our employees and contractors, and to service providers that help us operate our business, such as website hosting, email, communications, customer administration, professional advisers and insurers. We may also disclose information when required or authorised by law, or where reasonably necessary to prevent a serious threat to safety.

We do not sell your personal information.

Some technology providers may process or store information outside Australia. The countries involved can depend on the provider and its systems. Where Australian privacy law applies, we take reasonable steps required by law in relation to overseas handling of personal information.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably needed for the purposes described above, our business records, dispute handling, insurance and legal obligations, after which it is deleted or de-identified where appropriate.

You may ask to access the personal information we hold about you or request a correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before responding. If an exception permits us to refuse a request, we will explain why where required.

If you have a privacy question or complaint, please contact us and describe your concern. We will review it and aim to respond within a reasonable time. If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

We may update this policy when our practices, website or legal obligations change. The current version will be published on this page with its effective date.